GENERAL INFORMATION
The essential reference guide to writing effective business correspondence – now revised and updated. All the information and examples you need for writing business correspondence for study purposes or for work. A practical approach that’s ideal for class, the office, or at home. email correspondence, glossary of business terms, answers to exercises, and improved design.
English level:
Intermediate to Advanced
How can it be used?
* Use it in class, at the office, or at home.
* Always keep it with you as your essential reference guide.
Who is it for?
* Anyone dealing with commercial correspondence from clerical to management level.
* Students taking Business English examinations, such as the LCCI English for Commerce and English for Business, the Cambridge BEC and CEIBT, and Pitman's English for Business Communications.
* Business studies teachers.
Key features
* Shows you how to handle enquiries, banking, insurance, personnel, and social correspondence.
* Improves your written style by explaining the language of business correspondence.
* Saves you time – find what you need to know immediately.
01. Letters, faxes, and emails
02. Enquiries
03. Orders
04. Payment
05. Complaints and adjustments
06. Agents and agencies
07. Transportation and shipping
08. Insurance
09. Miscellaneous correspondence
10. Memos and reports
11. Personnel appointments
12. Glossary
For Special Purposes
0912 32 38 32
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